Customer Help
Our team is here to help you every step of the way.
Below you’ll find clear answers to the most common questions about orders, shipping, returns, and our brand.
Common purchase queries answered
Orders and Shipping
Orders are processed within 1–3 business days.
Delivery times vary depending on your location and will be indicated at checkout. In most country it’s 5 to 8 Days.
Yes. Ezenis ships worldwide. If you dont find your country at Checkout, please Contact Us.
Yes. All customs duties and import taxes are fully covered by Ezenis.
You will not be charged any additional fees upon delivery.
Whenever possible, we ship all items together.
In some cases, orders may arrive in separate packages to ensure faster delivery.
If your order has not yet been shipped, we may be able to modify or cancel it.
Please contact us as soon as possible.
If the order hasn’t shipped yet, we can update the address.
If it has already been dispatched, delivery cannot be guaranteed.
No. We do not store any payment details.
All payments are processed securely through certified payment providers.
If you need to swap an item
Returns and Exchanges
You may return eligible items within 30 days of delivery, in accordance with EU consumer regulations.
Items must be unused, unworn, and in their original condition.
Please contact us with your order number and photos of the item received.
We will resolve the issue promptly.
If your item arrives damaged, contact us within 48 hours of delivery with clear photos.
We will arrange a replacement or refund.
Once your return is approved, we will provide detailed return instructions by email.
Refunds are processed within 5–10 business days after the return is received and inspected.
Your orders and personal information
Account & Orders
No. You can checkout as a guest.
Creating an account allows you to track orders and manage your details more easily.
You can create an account from the My Account page at any time.
Log into your account and update your personal information directly.
Our products and who we are
Products & Brand
Yes. At this time, Ezenis exclusively offers products developed and curated by our own brand.
In the future, we may collaborate with additional brands that align with our standards.
Ezenis is currently based in France and operates internationally.
We aim to continuously improve our environmental impact by:
using green energy solutions where possible
reducing unnecessary packaging
making conscious material and production choices
Sustainability is an ongoing process, and we prioritize transparency over exaggerated claims.
Need Further Assistance?
If your question is not listed here, our team is always happy to help.
Please reach out via the Contact page and we’ll get back to you as soon as possible.